USER SATISFACTION WITH INFORMATION-SEEKING ON THE INTERNET

The research described in this article focused on how satisfied Austra lian academics are when they use the internet to search for informatio n. The significant methodological outcome of the research was its vali dation of magnitude estimates of user satisfaction with information se eking on the Internet, Testing the validity and reliability of magnitu de estimation as a technique for gathering and analyzing interval data on satisfaction with information seeking was key to the investigation . Data for user satisfaction were then associated with end-user charac teristics like training, frequency of use, and expectation of success. The study found that Australian academics generally have a high expec tation of success when they engage in information seeking on the Inter net, and are satisfied with the process regardless of how frequently t hey use the network or whether or not they have received formal traini ng.