IMPROVING QUALITY AND PRODUCTIVITY IN-TRAINING - A NEW MODEL FOR THE HIGH-TECH LEARNING-ENVIRONMENT

In this paper we examine the recent success of study groups, an innova tive approach to training used at AG Communication Systems, a joint ve nture of Lucent Technologies and GTE. This approach not only meets com pany needs, but is especially beneficial for adult learners. Study gro ups provide adult learners with a genuine educational experience. They focus on meaningful topics chosen by the participants; offer timely, convenient scheduling; and allow learners to direct their own learning . This approach also increases the retention rate of participants and helps them apply what they have learned to the workplace. A company ca n use study groups to meet current and future business needs and, even more importantly, to develop a core of identifiable expertise that wi ll enable if to respond effectively to unanticipated change. In additi on, the model is cost effective when compared with other training mode ls. Along with these benefits, the use of study groups improves employ ee morale, which research has shown always results in productivity gai ns.