IMPLEMENTATION OF ISO 9000 IN A TEXTILE MILL

ISO 9000 quality systems have been developed to provide necessary conc eptual and structural input for fulfilling customer needs by ensuring consistent and desired product quality It is necessary to have an impl ementation plan, the success of which depends on top management involv ement from the beginning. Consultants can also play a major role in th is implementation programme. Effectiveness of a system can be judged b y higher customer satisfaction through increased employee involvement and product quality improvement. This case study deals with formation of road map, implementation details, road blocks and tactical steps to remove the road blocks, ill implementing ISO 9001 within 12 months an d achieving better quality product in a textile mill.