MAKING MANUALS OBSOLETE - GETTING INFORMATION OUT OF THE MANUAL AND INTO THE PRODUCT

Authors
MILLAR C
Citation
C. Millar, MAKING MANUALS OBSOLETE - GETTING INFORMATION OUT OF THE MANUAL AND INTO THE PRODUCT, Technical communication, 45(2), 1998, pp. 161-167
Citations number
12
Categorie Soggetti
Communication
Journal title
Technical communication → ACNP
ISSN journal
00493155
Volume
45
Issue
2
Year of publication
1998
Pages
161 - 167
Database
ISI
SICI code
0049-3155(1998)45:2<161:MMO-GI>2.0.ZU;2-L
Abstract
Information traditionally found in manuals should be integrated into t he product itself. We can reduce the amount of information required an d make it available when needed. These strategies can increase custome r satisfaction and lower support costs.