PERFORMANCE MONITORING IN THE AUSTRALIAN PUBLIC-SERVICE - A GOVERNMENT-WIDE ANALYSIS

This article considers the applicability of performance monitoring in the public sector. It analyses performance information across Australi an government in order to identify, if possible, the basic attributes of effective performance monitoring, and finds significant variations. The authors conclude that varying levels of complexity in defining en ds, and in attributing the achievement of objectives to particular mea ns, may account for most of the differences. However, a number of exce ptions suggest there is also room for adaptation.