INTERACTIVE VOICE, FACSIMILE AND TOUCHTONE DIALOGS

Many voice services now involve the caller interacting with the servic e to select information or to indicate choices. Interactive facsimile information, TouchTone and voice recognition offer significant benefit s over voice-only dialogues. This paper introduces interactive dialogu es, and explains the key features of the different modes of interactio n. The importance of dialogue design and a consistent dialogue style a re considered. An overview is given of how service creation tools may be used to facilitate dialogue design. The preparation and editing of voice messages is examined. The likely direction of future development s of interactive voice and facsimile dialogues is discussed.