IF ONLY WE KNEW WHAT WE KNOW - IDENTIFICATION AND TRANSFER OF INTERNAL BEST PRACTICES

One of the most effective avenues toward improvement is the process of internal benchmarking-identifying, sharing, and using the knowledge a nd ''best practices'' inside one's organization. But the process can b e tricky and time consuming because of obstacles such as ignorance abo ut resources or others' needs, a culture that values personal expertis e more than knowledge sharing, and a lack of resources for implementat ion of best practices. This article explores how organizations conduct successful internal benchmarking, relating details ranging from requi rements for successful transfer to lessons learned.