In assembly task planning, numerous researchers have reported about the dev
elopment of computer-aided design tools that generate and optimize valid as
sembly sequences for a given product. However, all the promised benefits of
the off-line assembly planning cannot be realized unless realistic and cre
dible cost and complexity measurements of the assembly process are availabl
e. This is the case, since the optimization and selection of the optimal as
sembly sequence must be based on measurable and controllable characteristic
s of the assembly process. This paper presents the findings of a cross-func
tional team that was in charge of putting in place the design guidelines fo
r the future assembly line of the small form factor hard disk drives (HDD's
). Keeping in mind that the factors affecting the characterization of an as
sembly process depend greatly on the nature of the product, the market fore
cast for the product, the production geographical location, and many other
local and special constraints, we however, believe that a similar approach
to the one reported in this paper can yield an acceptable set of measuremen
ts that fan help the product development teams present more manufacturable
products. The core of our work was based on a quality function deployment a
pproach that included the construction of a house of quality. In addition t
o the findings of the team, we describe the progressive stages that had to
take place, from gathering the factory customers' wants and needs to organi
zing the cross-functional team. We started with internal customers' needs f
or the ideal HDD manufacturing process. Our internal customers represented
manufacturing operators, process engineers, product developers, and manager
s for all three groups. With a large group of participants from dependent f
unctions that included cleaning, testing, assembly, product technology, man
ufacturing engineering, and others, we derived the clean room assembly proc
ess characteristics that are measurable and controllable to address our int
ernal customers' needs.