Reliability and power quality are two of the most discussed topics in the u
tility industry today. Many groups have performed power quality studies wit
h varying results. One large industrial customer in northern New York State
which experienced numerous process interruptions due to power system distu
rbances was the focus of this study. Monitoring methods, results, inadequac
ies of standards, and unique mitigation techniques used to conquer their pr
oblems are discussed in this paper.