Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction

Authors
Ittner, CD Larcker, DF
Citation
Cd. Ittner et Df. Larcker, Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction, J ACCOUNTIN, 36, 1998, pp. 1-35
Citations number
51
Categorie Soggetti
Economics
Journal title
JOURNAL OF ACCOUNTING RESEARCH
ISSN journal
00218456 → ACNP
Volume
36
Year of publication
1998
Supplement
S
Pages
1 - 35
Database
ISI
SICI code
0021-8456(1998)36:<1:ANMLIO>2.0.ZU;2-P