3 FUNDAMENTALS OF SERVICE QUALITY IN WELFARE-REFORM

Authors
MOORE ST KELLY MJ LAUDERDALE M
Citation
St. Moore et al., 3 FUNDAMENTALS OF SERVICE QUALITY IN WELFARE-REFORM, Family & community health, 21(2), 1998, pp. 31-39
Citations number
20
Categorie Soggetti
Family Studies",Nursing,"Public, Environmental & Occupation Heath
Journal title
Family & community health → ACNP
ISSN journal
01606379
Volume
21
Issue
2
Year of publication
1998
Pages
31 - 39
Database
ISI
SICI code
0160-6379(1998)21:2<31:3FOSQI>2.0.ZU;2-O
Abstract
Public health and welfare organizations must move toward a service-ori ented strategy that embodies many of the quality principles that are a ssuming growing importance in the private sector. This article explore s some of the limitations on reform of welfare and service quality. It explores three approaches that are fundamental to bringing about the change in organizational culture on which actual reform must rest.