QUALITY MEASUREMENT IN THE PUBLIC-SECTOR - SOME PERSPECTIVES FROM THESERVICE QUALITY LITERATURE

Authors
ROWLEY J
Citation
J. Rowley, QUALITY MEASUREMENT IN THE PUBLIC-SECTOR - SOME PERSPECTIVES FROM THESERVICE QUALITY LITERATURE, Total quality management, 9(2-3), 1998, pp. 321-333
Citations number
42
Categorie Soggetti
Management
Journal title
Total quality management → ACNP
ISSN journal
09544127
Volume
9
Issue
2-3
Year of publication
1998
Pages
321 - 333
Database
ISI
SICI code
0954-4127(1998)9:2-3<321:QMITP->2.0.ZU;2-I