Af. Bancroft et al., A FORWARD-LOOKING LIBRARY USE SURVEY - WSU LIBRARIES IN THE 21ST-CENTURY, The Journal of academic librarianship, 24(3), 1998, pp. 216-224
In a large-scale user survey, respondents rated current services, prin
t materials, and electronic resources, and prioritized those services
and resources in terms of importance to their work. Respondents also r
anked services and resources that might be offered. User profiles were
developed for faculty, graduate assistant, and undergraduate student
users.