A prospective study of the use of realtime and store-and-forward telec
onsulting was carried out in patients who presented to the New York Ey
e and Ear Infirmary for otolaryngology care. Forty-five patients were
seen in the study. There were no significant differences between local
and remote otolaryngologists when interpreting the examinations, indi
cating that transmission did not affect the ability of a qualified phy
sician to make an accurate diagnosis. In the store-and-forward examina
tions only 62% of the electronic records provided sufficient informati
on for a confident diagnosis. Records were judged inadequate primarily
due to poor selection, or an insufficient number of stored images. Th
e study demonstrates that both interactive and store-and-forward techn
iques can be used to provide accurate clinical consultations in nasoph
aryngolaryngoscopic examinations. However, since store-and-forward con
sultations include less information and do not provide immediate feedb
ack, a well defined clinical protocol for assembling the electronic co
nsultation is needed.