We review the classical thermodynamics and the greybody factors of gen
eral (rotating) non-extreme black holes and discuss universal features
of their near-horizon geometry. We motivate a microscopic interpretat
ion of general black holes that relates the thermodynamics of an effec
tive string theory to the geometry of the black hole in the vicinity o
f both the outer and the inner event horizons. In this framework we in
terpret several near-extreme examples, the universal low-energy absorp
tion cross-section, and the emission of higher partial waves from gene
ral black holes.