Cr. Harris et Rl. Purdy, THE ROLE OF PARTICIPATIVE MANAGEMENT IN THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT PROGRAMS, International journal of technology management, 16(4-6), 1998, pp. 466-478
Citations number
34
Categorie Soggetti
Management,Engineering,"Operatione Research & Management Science
Proponents of Total Quality Management (TQM) programs are in agreement
about the importance of participative management techniques for succe
ssful implementation of TQM. In this paper a framework for analyzing p
articipative management is presented and used to examine twenty case s
tudies of TQM, drawn from the academic literature. The analysis indica
ted that participative management techniques have a very limited role
in TQM implementation. In most of the organizations studied, employees
only participate in the ongoing maintenance of a TQM program, usually
through team membership. Even this restricted use of participative ma
nagement results in improved productivity as measured by objective sta
ndards in these firms.