The purpose of Nonviolent or Empathic Communication Training is to fac
ilitate the flow of information necessary for people to work cooperati
vely and resolve differences effectively. Such training is widely used
in medical communities where the communication with patients and the
cooperation between team members are of critical importance for the ef
fectiveness of the treatment. Communication skills are of particular i
mportance for health care providers dealing with patients having chron
ic diseases such as haemophilia. In addition to the difficulties inher
ent to the chronicity of the disease, the HIV contamination has dramat
ically impaired the relationships between patients and health care pro
viders, creating a lot of pain, still alive in both parties. The purpo
se of this presentation is to offer to health care providers and patie
nts some tools to deal with their feelings and restore effective, comp
assionate and fulfilling communication.