Multimedia exploration programs have different purposes than task-orie
nted computer-based training (CBT) programs. The multimedia learning p
rocess may be more important than its learning product, with the stude
nt accessing a rich base of information and symbol systems in a more i
diosyncratic manner. The amount and structure of information in an exp
loratory environment also differs from task-or objectives-based progra
ms. These process and structure differences necessitate special types
off ask analysis approaches. When meeting with the subject-matter expe
rt, the instructional designer may find it helpful to use scenarios an
d knowledge mapping tools, and to employ variable consultation strateg
ies. This article outlines some tools and tactics to facilitate the kn
owledge elicitation process in multimedia design by facilitating commu
nication between the designer and subject matter expert (SME).