MANAGERS AS INITIATORS OF TRUST - AN EXCHANGE RELATIONSHIP FRAMEWORK FOR UNDERSTANDING MANAGERIAL TRUSTWORTHY BEHAVIOR

In many approaches to interpersonal and organizational trust, research ers focus on employees' perceptions that their managers are trustworth y. We turn the tables, however, and examine the antecedents of manager ial trustworthy behavior and the challenge of initiating trust. Drawin g on agency and social exchange theories, we present an exchange relat ionship framework that identifies organizational, relational, and indi vidual factors that encourage or constrain managerial trustworthy beha vior.