BUILDING BRIDGES BETWEEN FAMILIES AND NURSING-HOME STAFF - THE PARTNERS IN CAREGIVING PROGRAM

Compelling evidence exists that conflict and communication problems oc cur between nursing home staff and family members of residents. Howeve r, few interventions have been documented that simultaneously address the needs of both groups. The Partners in Caregiving program was creat ed to train staff and family members in communication techniques and c onflict resolution skills. Through a joint meeting with facility admin istrators, both groups also have the opportunity to influence facility practices. Evaluation data indicated that satisfaction with the progr am was extremely high, and that positive changes in staff-family inter actions occurred.