Though mental health services are important in human terms, and accoun
t for a tenth of health expenditure, they are not well served in infor
matics developments. There are no specific mental health components in
the European Union's health telematics programmes, and there is simil
ar under-representation in national programmes. Yet telematics has muc
h to offer mental health services and their management, and can addres
s directly current service anxieties. Telematics concepts which could
benefit mental health include integrated, multi-disciplinary records,
real-rime multi-site record access, and structured programmes to plan,
schedule, and monitor care delivery. The power of information systems
to sort data, and to represent them graphically, can sift like data i
tems from complex records, and can present them in displays which high
light their significance. Above all, quality of care can be enhanced b
y monitoring, and by improved outcome measurement. However, a planned
programme of research and development is needed, to relate and adjust
current health informatics techniques to the special attributes of men
tal health. The World Health Organisation has identified the potential
of such a programme, but greater vision and commitment is needed at p
olicy level if mental health services and patients are to receive the
benefits from health informatics which are available to the physically
ill. (C) 1998 Elsevier Science Ireland Ltd. All rights reserved.