AN EMPIRICAL-STUDY OF THE PERFORMANCE IMPACT OF COMPUTERIZATION IN THE RETAIL INDUSTRY

This paper examines the relationships between the intensity of IT inve stment and four performance impact measures relating to computerizatio n. Data were collected via a questionnaire survey of the retail indust ry in Singapore. Results suggested that the intensity of IT investment has negligible relationships with information quality and improvement in work environment. Information quality is positively related to imp rovement in work environment, managerial satisfaction and organization al impact. Improvement in work environment is positively related to or ganizational impact but not to managerial satisfaction. Implications o f the findings are discussed. (C) 1998 Elsevier Science Ltd. All right s reserved.