ORGANIZATION AND EXPERTISE - AN EXPLORATION OF KNOWLEDGE BASES AND THE MANAGEMENT OF ACCOUNTING AND CONSULTING FIRMS

Existing theories have recognised the importance of expert knowledge i n the formation and survival of professional service firms (PSFs), suc h as accounting and consulting firms, but have not fully explained its role. We argue that knowledge is a key determinant of the organisatio nal structure and performance of PSFs. We examine forms of knowledge a nd knowledge management strategies within PSFs and develop a framework linking the firm's knowledge base and organisational structure. Two c ontrasting case studies are presented to illustrate these arguments. T he paper concludes with a set of propositions to guide further researc h. (C) 1998 Elsevier Science Ltd. All rights reserved.