An improvement of a method for the characterization of computer worklo
ad by means of arrival patterns is presented. A numerical fitting tech
nique provides a suitable representation of the arrival rate function
of jobs over one day period. In order to classify such arrival pattern
s, we suggest the application of the Mac Queen algorithm with coarseni
ng and refining parameters [2], which doesn't need the number of clust
ers to be fixed a priori, as in the original approach [4]. Solutions f
or some numerical problems related to the approximation of the arrival
rate function are also provided. The proposed technique has been impl
emented and experimental results concerning the workload characterizat
ion of an educational system are given.