Historically, members of the supply chain exchanged quality-related in
formation in a static, cumbersome manner. With recent advances in inte
rnet technologies, we propose that a new distributed quality control f
ramework is possible. The proposed framework will support an initiativ
e that integrates state-of-the-art information technologies with quali
ty control tools for swift product design, process design, and quality
assurance. The biggest impact of the proposed approach is that custom
ers can be involved in decision making about product quality while the
manufacturing of ordered products is being planned and produced, and
after production at a supplier's facility is complete, without physica
lly being there. (C) 1998 Elsevier Science Ltd. All rights reserved.