360-degree feedback, that is the practice of using multiple ratings in
the assessment of individuals, has become a popular assessment tool f
or purposes of management development and performance appraisal. Our f
irst aim was to examine the strength of agreement (correlations) betwe
en different raters of branch managers in a large Australian bank. The
raters were: the managers' superior (n = 66), manager (self) (n = 249
). and two subordinates (n = 498). Raters assessed the target managers
on transformational leadership and work performance. Our second aim w
as to examine the influence of three variables on level of agreement b
etween manager and subordinate ratings; these were age of the manager,
level of performance of the manager, and extent of acquaintance betwe
en manager and subordinate. Consistent with previous research, the res
ults showed a low agreement between the three sources on ratings of ma
nager's leadership and work performance. However, there was moderate a
greement between pairs of subordinates. Level of agreement was influen
ced by manager's performance, but not by extent of acquaintance, and i
nconclusively by age of the manager.