P. Yetton et al., Successful IS innovation: the contingent contributions of innovation characteristics and implementation process, J INF TECHN, 14(1), 1999, pp. 53-68
Citations number
59
Categorie Soggetti
Library & Information Science","Information Tecnology & Communication Systems
This paper unifies two apparently competing theories of information systems
(IS) implementation by developing a model in which the contributions of in
novation characteristics and implementation process theories are contingent
upon the implementation context. To do this, we identify the different ass
umptions regarding the implementation context implicit in the two theories
and, based on these differences, develop a contingent model within which to
integrate the two theories. A partial test of the model within one particu
lar context is reported using data collected from the end-users of an IS in
novation introduced in a State health system in Australia. As hypothesized,
we find that, within the context, characterized by high individual level i
mpact and low group level impact, the contribution of innovation characteri
stics to implementation success is higher than that of implementation proce
ss.