The shorter lives of products today simply do not leave room to fix problem
s later, correct design errors, iterate, or redesign products many times ov
er for lowering costs or improving quality. A well-orchestrated process, no
t just a program, is required to achieve corporate goals and objectives. Op
timization is often st balancing act. It is the balance between the goodnes
s of products and services to the process and methodologies that are expend
ed to produce them. This paper describes a heuristic-based model for optimi
zing performance based on a set of eight distinctive indicators including r
eliability, life-cycle cost and other measurements. A company is considered
, in this paper, to have reached a world-class manufacturing status if the
goodness of products and services far outweighs the cost of process and met
hodologies expended to realize the product. In tills context, productivity
is measured in this paper based on 'throughput' and 'operating expenses', n
ot just based on 'inputs and outputs'.