Intranets use Internet technology to construct private, corporate webs
. They take advantage of available TCP/IP Internet development tools t
o bring a variety of server-based information to desktops. This resear
ch presents a case study of a large regional Bell operating company an
d illustrates how intranets facilitate documentation availability with
in the company at substantial cost savings. The paper first reviews th
e current practice of document publication process, and then compares
the traditional paper-based publication costs with intranet publicatio
n costs. This is followed by the examination of intranet document mana
gement systems (IDMS) design and development issues. Finally, manageri
al challenges of IDMS are discussed.