EMPLOYEE ATTITUDES TOWARD AN INTERNAL EMPLOYEE ASSISTANCE PROGRAM

To assess attitudes toward the effectiveness of an employee assistance program (EAP), a survey was sent to a random sample of 16,603 employe es and adult dependents of a large, multinational company. Four groups were surveyed: employees who had used the EAP, adult dependents who h ad used the EAP, employees who had not used the EAP, and adult depende nts who had not used the EAP. The findings indicated that both employe e and adult dependent EAP users viewed the EAP more positively than di d employee and adult dependent nonusers. Regression analyses indicated that factors including perception of EAP confidentiality, perceived s upport by other employees, and belief that the EAP would not negativel y affect the career were related to positive views of the EAP among bo th EAP users and nonusers.