BETTER UNDERSTANDING THE IMPACT OF WORK INTERFERENCES ON ORGANIZATIONAL COMMITMENT

Recent studies have shown that a large percentage of employees have co nsiderable quality of life concerns, particularly in relation to combi ning work and family or personal responsibilities and activities. The hospitality industry, traditionally characterized by long and erratic work hours, has experienced numerous quality of work life challenges. This study analyzes the concept of organizational commitment as relate d to personal interferences that conflict with work in a sample of hot el employees. Organizational commitment, in past research, has been po sitively linked to reduced employee turnover and increased work produc tivity. Hotel employees were surveyed ranging from entry level hourly workers to managerial levels. An inverse relationship was found betwee n organizational commitment and certain types of work interferences, s pecifically child care and medical problems. The implications of this research are numerous as hospitality organizations analyze ways to min imize work conflicts and maximize employee organizational commitment.