Customer-induced stress in call centre work: a comparison of audio and videoconference

Authors
Jurgen Wegge Joachim Vogt Christiane Wecking
Citation
Jurgen Wegge et al., Customer-induced stress in call centre work: a comparison of audio and videoconference, Journal of occupational and organizational psychology , 80(4), 2007, pp. 693-712
Journal title
Journal of occupational and organizational psychology → ACNP
ISSN journal
09631798
Volume
80
Issue
4
Year of publication
2007
Pages
693 - 712
Database
ACNP
SICI code