Call centres: high on technology - high on emotions

Authors
Christian Dormann Fred R.H.Zijlstra
Citation
Christian Dormann et Fred R.h.zijlstra, Call centres: high on technology - high on emotions, European journal of work and organizational psychology , 12(4), 2003, pp. 305-310
Journal title
European journal of work and organizational psychology → ACNP
ISSN journal
1359432X
Volume
12
Issue
4
Year of publication
2003
Pages
305 - 310
Database
ACNP
SICI code