What is typical for call centre jobs? Job characteristic and service interactions in different call centre

Authors
Dieter Zapf Amela Isic Myriam Bechtoldt Patricia Blau
Citation
Dieter Zapf et al., What is typical for call centre jobs? Job characteristic and service interactions in different call centre, European journal of work and organizational psychology , 12(4), 2003, pp. 311-340
Journal title
European journal of work and organizational psychology → ACNP
ISSN journal
1359432X
Volume
12
Issue
4
Year of publication
2003
Pages
311 - 340
Database
ACNP
SICI code