Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers

Authors
K.A. Lewig",M.F.Dollard
Citation
K.a. Lewig",m.f.dollard, Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers, European journal of work and organizational psychology , 12(4), 2003, pp. 366-392
Journal title
European journal of work and organizational psychology → ACNP
ISSN journal
1359432X
Volume
12
Issue
4
Year of publication
2003
Pages
366 - 392
Database
ACNP
SICI code