Dual processes at work in a call centre: an application of the job demands - resources model

Authors
Arnold B. Bakker Evangelia Demerouti Wilmar B. Schaufeli
Citation
Arnold B. Bakker et al., Dual processes at work in a call centre: an application of the job demands - resources model, European journal of work and organizational psychology , 12(4), 2003, pp. 393-417
Journal title
European journal of work and organizational psychology → ACNP
ISSN journal
1359432X
Volume
12
Issue
4
Year of publication
2003
Pages
393 - 417
Database
ACNP
SICI code