PURPOSE: To determine how successful two large academic radiology depa
rtments have been in responding to market-driven pressures to reduce c
osts and improve productivity by downsizing their technical and suppor
t staffs while maintaining or increasing volume. MATERIALS AND METHODS
: A longitudinal study was performed in which benchmarking techniques
were used to assess the changes in cost and productivity of the two de
partments for 5 years (fiscal years 1992-1996). Cost per relative valu
e unit and relative value units per full-time equivalent employee were
tracked. RESULTS: Substantial cost reduction and productivity enhance
ment were realized as linear improvements in two key metrics, namely,
cost per relative value unit (decline of 19.0% [decline of $7.60 on a
base year cost of $40.00] to 28.8% [$12.18 of $42.21]; P less than or
equal to .061) and relative value unit per full-time equivalent employ
ee (increase of 46.0% [increase of 759.55 units over a base year produ
ctivity of 1,651.45 units] to 55.8% [968.28 of 1,733.97 units]; P < .0
01), during the 5 years of study. CONCLUSION: Academic radiology depar
tments have proved that they can ''do more with less'' over a sustaine
d period.