THE STRATEGIC MANAGEMENT OF TECHNOLOGICAL LEARNING IN PROJECT PROGRAMMANAGEMENT - THE ROLE OF EXTRANETS, INTRANETS AND INTELLIGENT AGENTS IN KNOWLEDGE GENERATION, DIFFUSION, AND LEVERAGING/

This is primarily a conceptual paper on the value-adding potential of higher order technological learning processes in virtual, intelligent, networked enterprises (VINEs). The role of learning in effectively le veraging information technology in Web-enabled enterprises is examined , especially in the case of intelligent agents, intranets, and extrane ts that constitute organic components of intra - and inter-organizatio nal knowledge management networks. The strategic role of technological learning in successful project and program management is examined and presented. Moreover, the role of information technology as an enablin g agent for the processes of individual, group, intra- and inter-organ izational higher order technological learning is outlined. Finally, th e competitive advantage in the quality, timeliness, and accuracy of in formation and knowledge created and disseminated by virture of extrane ts, intranets, and intelligent agents is studied and lessons learned f rom current theory and practice identified. (C) 1998 Elsevier Science Ltd All rights reserved.