H. Kilmann, Ralph et W. Thomas, Kenneth, Four Perspectives on Conflict Management: An Attributional Framework for Organizing Descriptive and Normative Theory, Academy of Management review , 3(1), 1978, pp. 59-68
Diverse explanatory conflict models and intervention strategies reflect key perceptual/attributional choices. Two key choices are used as organizing devices to identify four broad perspectives upon conflict: external process, external structural, internal process, and internal structural. Diagnostic concepts and intervention strategies from the literature are summarized to illustrate each perspective.