H. Gaertner, Gregory et S. Ramnarayan,, Organizational Effectiveness: An Alternative Perspective, Academy of Management review , 8(1), 1983, pp. 97-107
A paradigm is proposed that views effectiveness as the ability of an organization to account successfully for its outputs and operations to its various internal and external constituencies.This framework can be used to assess effectiveness by examining organizational outputs and processes in a critical and holistic way.A review of the existing literatures on organizational effectiveness and a case example are used to develop the proposed framework.