A TAXONOMY OF ERROR TYPES FOR FAILURE ANALYSIS AND RISK ASSESSMENT

Citation
A. Sutcliffe et G. Rugg, A TAXONOMY OF ERROR TYPES FOR FAILURE ANALYSIS AND RISK ASSESSMENT, International journal of human-computer interaction, 10(4), 1998, pp. 381-405
Citations number
21
Categorie Soggetti
Ergonomics,"Computer Science Cybernetics","Computer Science Cybernetics
ISSN journal
10447318
Volume
10
Issue
4
Year of publication
1998
Pages
381 - 405
Database
ISI
SICI code
1044-7318(1998)10:4<381:ATOETF>2.0.ZU;2-D
Abstract
We describe a taxonomy of error types that builds on work by Reason (1 990) and Hollnagel (1993). The taxonomy uses a faceted schema subdivid ed into layers. Each layer targets a particular analysis task, and a m ethod is proposed leading the assessor through sets of error types at different levels (e.g., cognitive, social, organizational). This allow s the causes of failure to be attributed to one or more error types. T he method is illustrated with two case studies of diverse failures. Th e utility of taxonomy analysis in understanding the reasons for failur e and risk assessment is discussed.