FACTORS THAT INFLUENCE PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT

This descriptive correlation study examined the satisfaction levels of urgent and nonurgent patients in relation to nursing care, the emerge ncy department (ED) environment, ancillary services, and information r eceived. The sample consisted of 28 subjects, with the majority of pat ients being very satisfied with nursing care. The primary area of conc ern was information about the length of waiting time. The satisfaction levels of ED patients with the care they receive has become increasin gly important in today's health care environment. ED nurses play an im portant role in ensuring that patients are satisfied and receive quali ty care.