When should a government provide a service in-house, and when should i
t contract out provision? We develop a model in which the provider can
invest in improving the quality of service or reducing cost. If contr
acts are incomplete, the private provider has a stronger incentive to
engage in both quality improvement and cost reduction than a governmen
t employee has. However, the private contractor's incentive to engage
in cost reduction is typically too strong because he ignores the adver
se effect on noncontractible quality. The model is applied to understa
nding the costs and benefits of prison privatization.