Patterns of senior executives' personal use of computers

This paper reports on a study of senior executives and how their use of the computer as a personal productivity tool has changed over time. Using proc ess methodologies, four distinct patterns of use were identified. The episo des and encounters associated with these patterns were explicated and are r eported. The importance of enabling executives to maintain their PC experti se, regardless of its level is highlighted. This paper demonstrates the app lication of process methodologies to produce a deeper understanding of exec utives as end-users. (C) 1999 Elsevier Science B.V. All rights reserved.