Managing job strain: A randomized, controlled trial of an intervention conducted by mail and telephone

A randomized clinical intervention focused on alleviating job str ain was c onducted over 6 months by mail and/or telephone with a total of 136 employe es of Bank of America. Both the mail and mail plus telephone interventions evidenced positive results, with the mail plus telephone intervention being the more effective. Given the relative low cost of such mediated intervent ions, the results provide a basis for the further development of interventi ons that may demonstrate both clinical and cost effectiveness.