A review of patient satisfaction: 2. Dental patient satisfaction: an appraisal of recent literature

This paper examines the way patient satisfaction is perceived in the dental literature. the majority of studies carried out since the early 1980s conc entrate on patient perceptions of various service quality attributes and th e role that sociodemographic variables play in determining satisfaction, Re cent work concerning attribution theory suggests that two concepts, duty an d culpability, may be central to explaining this process.