Service failures

Authors
Swaim, J
Citation
J. Swaim, Service failures, SLOAN MANAG, 40(3), 1999, pp. 147-148
Categorie Soggetti
Management
Journal title
SLOAN MANAGEMENT REVIEW
ISSN journal
0019848X → ACNP
Volume
40
Issue
3
Year of publication
1999
Pages
147 - 148
Database
ISI
SICI code
0019-848X(199921)40:3<147:SF>2.0.ZU;2-Y