Credibility and computing technology - Users want to trust, and generally do. But that trust is undermined, often forever, when the system delivers erroneous information.
S. Tseng et Bj. Fogg, Credibility and computing technology - Users want to trust, and generally do. But that trust is undermined, often forever, when the system delivers erroneous information., COMM ACM, 42(5), 1999, pp. 39-44