Strategic business process management for organisational effectiveness

Authors
Armistead, C Pritchard, JP Machin, S
Citation
C. Armistead et al., Strategic business process management for organisational effectiveness, LONG RANG P, 32(1), 1999, pp. 96-106
Citations number
16
Categorie Soggetti
Management
Journal title
LONG RANGE PLANNING
ISSN journal
00246301 → ACNP
Volume
32
Issue
1
Year of publication
1999
Pages
96 - 106
Database
ISI
SICI code
0024-6301(199902)32:1<96:SBPMFO>2.0.ZU;2-Y
Abstract
This paper examines Business Process Management (BPM) as a strategic manage ment tool based on case study research, It seeks to clarify some of the unc ertainties and ambiguities of the subject. A number of key themes of Busine ss Process Management are developed and discussed, based on the experience of more mature Business Process Management organisations. These themes have implications for organisations seeking to improve their organisational eff ectiveness. (C) 1999 Elsevier Science Ltd. All rights reserved.