Global markets are increasingly demanding organizations to collaborate and
coordinate efforts for coping with distributed customers, operations, and s
uppliers. An important aspect of the collaboration process of distributed,
often remote organizations is the coordination cost. The coordination equip
ment and operating costs limit the benefit attainable from collaboration. I
n certain cases, this cost can turn the interaction among distributed organ
izations non-profitable. Previous research investigated a distributed manuf
acturing case, operating under a job-shop model with two distributed collab
orating centers, one for sales and one for production. A new model incorpor
ating the communication cost of coordination has been developed and yields
the net reward of the total system, determining the profitability of the co
ordination. Two alternative coordination modes are examined: (1) distribute
d coordination by the two centers; (2) centralized coordination by a third
party. The results indicate that distributed and centralized coordination m
odes are comparable up to a certain limit; over this limit distributed coor
dination is always preferred. A key conclusion is that distributed coordina
tion should always be preferred (to centralized coordination) when the hard
ware costs for the distributed system are less than or to half the hardware
costs of the centralized system. (C) 1999 Published by Elsevier Science B.
V. All rights reserved.